I am writing to thank you for proving a point. After years of being a [BENDOVER-McFEE BANK]* customer - long enough that I remember when it was still a Building Society - I felt that [BENDOVER-McFEE BANK]'s fees were becoming exorbitant, and decided to close my account. I emptied what was left in my cheque account into my Gold Credit Card, and transferred money from my account with another institution across to pay off the rest so that I could close the account for good. Sadly, this transfer process takes up to 48 hours. In the intervening time, my [BENDOVER-McFEE BANK] Life Insurance payment was (apparently) due. [BENDOVER-McFEE BANK] tried to deduct the payments from my account automatically, found no funds there, and charged me a $45 dishonour fee. Well done.

What is the outcome that you want?

None really; I just needed to vent. On the bright side, though, your customer service is very good.

*Names changed to protect the innoc- who am I kidding? Names changed to avoid litigation.

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I guess I should write about how Daniel and I are now co-directors of a printing company that he runs (while I make mudflaps where I have worked for two and a half years)... but... I'm too tired. Life is pretty good though. Except my little sister is engaged and I'm not - what's with that?!